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Donna Karan now ships to multiple international destinations through our partner, Borderfree, Inc. (“Borderfree”). Borderfree is a Delaware company with offices at 292 Madison Avenue, Fifth Floor, New York, New York, USA 10017.
What is Borderfree?
Borderfree is a global e-commerce solution that allows us to present our international shoppers with product prices in their local currency and competitive international shipping costs. The Borderfree solution allows us to make our products available to our international customers.
When you place an order requiring delivery to an international destination, your contract is with Borderfree and not with us. Although you will be browsing products and merchandise on the Donna Karan website, any purchase that you make with a shipping address outside of the United States will be made and completed directly by Borderfree, who is responsible for the placement of your order and its delivery.
Terms & Conditions: http://www.Borderfree.com/terms
When am I billed?
Your credit card will be billed by our e-commerce partner, Borderfree, at the time your parcel leaves the United States.
What will my credit-card statement say?
Your credit card will be billed by our e-commerce partner, Borderfree, and your credit-card statement will read "BF * DONNAKARAN", with BF denoting the Borderfree network.
How long will it take to receive my order?
Delivery can take anywhere from 5-20 business days, depending on your location. Shipping can take even longer pending item availability at our warehouse.
Canada : 5-20 business days
UK : 6-15 business days
Mexico : 5-10 business days
Central America & Caribbean : 5-15 business days
South America : 5-16 business days
Iceland : 5-15 business days
Australia & New Zealand : 5-16 business days
Are there any additional costs that will be due upon receipt of my order?
No. When you check out with our e-commerce partner, Borderfree, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by Borderfree. This amount will include any duties, customs tariffs, value added taxes and similar taxes that may be required in your jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased. Our partner, Borderfree, will determine and guarantee the amount of such duties, tariffs and taxes applicable to your purchase and include these amounts in your total at checkout. The total at checkout will be exclusive of any surcharges which may be imposed by the issuing bank of the credit card you use on transactions with companies domiciled in the United States.