FREE DELIVERY

on all orders - no minimum*

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FREE DELIVERY ON ALL ORDERS
Limited time only. Offer not valid in stores. This offer applies to standard ground shipping or the lowest cost shipping method on DonnaKaran.com orders only. This offer only applies to orders delivered in the United States, Australia, Canada, France, Germany, Greece, Ireland, Italy, Spain, Sweden, Switzerland, United Kingdom and cannot be applied to previous purchases. Free delivery does not apply towards return shipping costs. Terms of offer are subject to change.

Customer Service - Donna Karan

  • Contact Us

    Contact Us

    If you have a question about online shopping, a recent order, or to request a Return Merchandise Authorization (International Orders Only) contact us by email or phone:

    email: customerservice@donnakarannewyork.com

    Or

    Call: 1-877-316-0975

    24 hours a day, 7 days a week

  • Shipping Costs / Restrictions

    donna karan new york shipping prices


    For USA shipments only. For orders shipped internationally, please visit International Orders for more information Click Here

    Shipping Methods Available:

    • Standard (3-6 Business Days) • 2 Day (2 Business Days) • Next Day (1 Business Days)

    Which Carriers Are Used UPS – For standard and expedited packages UPS is used. For UPS Standard delivery, expect to receive your package 3-6 business days after items leave the warehouse. For UPS 2 day delivery, expect your package to take 2 business days after item leaves the warehouse. For UPS One Day service, expect your package to take it will take 1 full business day after item leaves the warehouse.

    USPS – For APO/FPO addresses, US Territories USPS will be used. PO boxes go USPS to AK / HI, and US Territories within 3-8 business days after item leaves the warehouse.

    Where Orders Ship to and Expected Delivery Time • 48 Contiguous United States • Standard, normally 3-6 business days • 2 Day, normally 2 business days • One-Day, normally 1 business day

    Alaska or Hawaii • Second Day, normally 2 business days

    Military APO / FPO Addresses • UPS Standard, normally 3-6 business days

    U.S. Territories, including U.S. Virgin Islands & Puerto Rico • USPS Priority Delivery, normally 3-8 business days

    P.O. Boxes

    US Continental – Lower 48 States • UPS Delivery, normally 3-6 business days

    Alaska / Hawaii / US Territories • USPS Priority Delivery, normally 3-8 business days

    Sales Tax/Duties US Tax Policies Tax is based on the state in which the order is shipped to and all taxes will be added to the order total at checkout. If shipping to any of the following states, sales tax will be applied: • California • Colorado • Georgia • Kentucky • Massachusetts • New York • New Jersey • Pennsylvania • Wisconsin • Virginia
    For information regarding taxes and duties for international shipments, please visit our International Orders page by clicking here.

    Shipping Rules and Restrictions

    Two-Day or Next Day shipping: Orders must be received by 12:00 pm (noon) ET, or orders may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

    Fragrance Shipping All fragrance products are shipped using standard ground shipping and cannot be shipped overnight.

    Exotic Materials California law makes it unlawful to import into the state for commercial purposes, to possess with intent to sell, or to sell within the state, the dead body or any part or product thereof, of any crocodile, alligator, polar bear, leopard, ocelot, tiger, cheetah, jaguar, sable antelope, wolf, zebra, whale, cobra, python, sea turtle, colobus monkey, kangaroo, vicuna, sea otter, free-roaming feral horse, dolphin or porpoise, Spanish lynx, or elephant. For International orders, similar laws may apply in your jurisdiction.

    Items subject to these laws must be removed from a customer’s shopping cart or the order's ship to address changed to an address in a different state or jurisdiction.

  • Size Guide

    Donna Karan Women's Apparel Size Guide
    donna karan womens size guide

    Donna Karan International Women's Size Conversion
    dkny womens size guide
    Donna Karan Women's Footwear Size Guide
    donna karan womens footwear size guide

    Measuring Instructions for Women

    Before beginning, read the guidelines below and then compare your measurements to the charts above using a fabric - tape measure.

    • Bust: Wrap the tape around the fullest part of your bust, then drop your arms to your sides to measure.

    • Waist: Measure around your natural waistline, keeping the tape comfortably loose.

    • Hips: Stand with your heels together, and measure around the fullest part of your hips.
  • Method of Payment

    Methods of Payment

    Acceptable Forms of Payments for www.donnakaran.com and www.dkny.com:

    • Debit Cards with Visa/MasterCard Logo

    • Credit Cards – Visa, Master Card and American Express

    • International Credit Cards from the following Countries are accepted for domestic orders – Antigua And Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bangladesh, Belarus, Belgium, Bermuda, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Finland, France, French Guiana, Germany, Greece, Guatemala, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malaysia, Malta, Martinique, Mexico, Morocco, Netherlands, Netherlands Antilles, New Zealand, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam, Virgin Islands

    Following payment methods that are not accepted online:

    • Personal Checks

    • Money Orders

    • Cash on Delivery

    • In-Store only Gift Cards

    • Layaway Plans

    • Gift Cards

    • International Credit Cards from all other Countries other than ones listed above

  • Donna Karan New York Gift Boxes

    Donna Karan New York Gift Boxes

    Give the complete Donna Karan New York experience by wrapping your items in an exclusive Donna Karan New York gift packaging solution. Your gift will arrive wrapped in tissue and our signature Donna Karan New York Gift Box, available in 3 sizes. Select Gift Box at check out to purchase a Donna Karan New York Gift Box for an additional $10. Please refer to the notes in the product description and check out as certain styles may not be eligible for gift-wrap. Handbags and footwear arrive in their own boxes.
    Unfortunately, Gift Boxes are not available for international orders.

  • Gift Cards

    Gift Cards

    At this time www.donnakaran.com and www.dkny.com does not sell or accept gift cards on-line.

    If you have purchased a gift card via www.dkny.com prior September 28, 2010, please contact Customer Service for information concerning receiving a refund on gift cards purchased from the website.

    See Contact Us below.

  • Wish List

    Wish Lists

    A wish list is used to save items you that you like or want to purchase at a later time. You must sign on under My Account at either www.donnakaran.com or www.dkny.com in order to use this feature while shopping online. An item can be added to your wish list from the product detail page. When signed on you can also move items from your wish list back to your shopping cart for purchase.

    The wish list does not hold inventory. If an item sells out it will be removed from your wish list.

  • Pre Order / Back Order

    Online Pre Order and Back Order

    Pre Order - Select styles may be reserved prior to the style being available in the warehouse. To reserve the item, place an order for styles that are designated available for Pre Order. You will be notified and charged when your item ships.

    Back Order – Select styles may be ordered before they are replenished in the warehouse. To reserve the item, place an order. You will be notified and charged when your item ships.

  • Returns / Exchanges

    Returns Policy
    Every product is satisfaction guaranteed and may be returned for a full refund of the item price less shipping costs within 30 days of delivery date. Refunds will be made in the form of the original payment. Except as provided in our EU Returns/Cancellations Policy, items or promotions marked ‘Final Sale’, Hosiery, Intimates, Bras, Panties, and Gift boxes, are final sale and are not eligible for a return or refund. In addition, any credit for gift returns will be issued to the original purchaser. All returns must be in saleable condition and include the original packaging with tags attached. Please package Footwear in a standard brown box with actual Footwear box inside to avoid additional repackaging fees. Only items purchased from www.donnakaran.com can be accepted for return. Donnakaran.com purchases cannot be returned to physical stores. To make an exchange, please return items and place a new order. If you have any questions, please click here to contact us.

    EU Returns/Cancellations Policy
    Our EU Returns/Cancellations Policy applies to products sold by our international fulfillment partner, Borderfree, and dispatched to consumers in the European Union. The terms of our returns policy similarly apply to our EU customers except with respect to final sale items. We accept returns of the final sale items listed above other than those which, if tried on, cannot be returned in their original state because they may have been distorted by wear or for health and safety reasons (such as Hosiery and Panties).

    Customers in the EU also are entitled to a statutory cancellation right of 10 days. To exercise this cancellation right, EU customers must contact us within 10 days after the placement of their order at http://www.donnakaran.com/help or +1-877-316-0975. If you cancel an order and you have made any payment in advance for products that have not been delivered to you, our international fulfillment partner, Borderfree, will refund those amounts to you.

    Unfortunately, if you cancel an order and Borderfree has already dispatched your products to you, we will not be able to cancel your order until it has been delivered. In this case, Borderfree can charge you for the cost of shipping goods back to Borderfree.

    Borderfree will issue a reimbursement within 30 days after either the cancellation of your order (if your order is cancelled before the products are shipped) or Borderfree's receipt of the returned goods (if your order is cancelled after the products are shipped). Further information about your statutory rights of withdrawal can be obtained from the relevant governmental websites in your jurisdiction.

    International Return Instructions
    To return an International online purchase, contact us at http://www.donnakaran.com/help to initiate a Return Merchandise Authorization, which is required to process a return. We will provide you with instructions on where returns should be shipped. If you choose to return an item, our partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note original shipping charges will not be refunded. Return shipping charges are prepaid and no postage is required; the cost of return shipping will be deducted from your refund.
    Click Here to contact customer service and initiate a Return Merchandise Authorization

    USA Return Instructions
    Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, and ensure the Invoice # and Billing Name appear on the Return Form. Complete the return questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid. It is recommended to ship via UPS or Insured Parcel Post for your return. Keep the Return Tracking Number for your return package to monitor delivery status. To receive credit, items must be returned within 30 days of delivery. You can expect a full refund less shipping costs in the same form of payment originally used for the purchase, within 30 days of return delivery. Send the return package to the following (USA ORDERS ONLY):
    Donna Karan New York
    Attention Returns Department
    350 Omega Parkway
    Shepherdsville, KY 40165

  • Price Match Policy

    Price Match Policy

    We offer price adjustments for items purchased on DonnaKaran.com delivered to a USA address no more than 7 days before the price change was made. We do not offer price adjustments for International Orders. Please have your invoice # ready and contact our Customer Service Department to see if you are eligible for a price adjustment. Your inquiry must be made within this 7-day window. Price adjustments will not be issued if your order has already received a discount (including price adjustments and promotional codes).

    • We will only price match against www.donnakaran.com and www.dkny.com

    • We do not price match our retail or company stores

    • We do not price match promotional emails or promotion code events

    • We do not offer price match for international orders.

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