• Information You Give Us.  When you use our Sites, we may collect different types of information from you. This may include: a) information you provide directly to us; b) information related to orders you place; c) surveys and promotion entries; d) your communications with us.  The information collected may include your name, e-mail address, billing address, shipping address, phone number, credit card information, birthday, login name and password, gender, and location.  We also collect any information you post to our Sites.

  • NOTE FOR INTERNATIONAL USERS: Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The Sites are subject to U.S. laws, which may not afford the same level of protection as those in your country.

  • Information Collected Automatically. Cookies and other tracking tools may collect information from you passively when you visit our Sites.  This may include your Internet Protocol (IP) address, Internet service provider, operating system, type of web browser, mobile or other device identification number, pages you view, and the duration of time spent on these Sites. Learn more about these tools and how you can control them here.

  • Mobile.  When you use our mobile sites or applications, we may collect information from you which may include your location, device identification number, access to your contacts, how often you use the app, and where you downloaded it.  Most mobile devices allow you to turn off these features.  For information on how to do so, please visit your mobile device’s user guide.

  • Third Parties. We may also receive information about you from third parties. For example, our business partners may give us information about you. Social media platforms may also give us information about you.


  • To Provide Complete Services.  For example, we use your information to respond to your requests, to process and deliver purchases, to process returns, and to offer you products, services and features through the Sites.  We may use your information to respond to your customer feedback. 

  • Communication.  We use information for marketing purposes. For example, we may send you notices and correspond with you about products and special offers. We might tell you about new features or updates on the sites.  These might be third party offers or products we think you might find interesting. You will only receive a newsletter or promotional email from DKC if you agree during your activities on or through the Sites or through our newsletter sign up form.  Instructions on how to unsubscribe are included in each electronic newsletter or email.   To manage this, you may also follow the instructions in the Right to Opt Out section below, or by submitting a request through the Contact feature on the Sites.  We may also use push notifications on our mobile apps.

  • Internal Uses.  We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us. We may combine information we get from you with information about you we get from third parties.

  • Safety.  We may use your information for fraud protection or credit risk reduction purposes.

  • Other Uses. We may share information for other reasons we may describe to you.


    We may share your information with third parties.  For information on how to opt-out of sharing certain information, please see the “Right to Opt Out” section below.

  • LVMH Family.  We are part of the LVMH Moët Hennessy Louis Vuitton (“LVMH”) corporate family.  We refer to LVMH and its affiliates within this Privacy Policy as the “LVMH Family.”  A list of current members of the LVMH Family is located at www.LVMH.com. We may transfer information to other members of the LVMH Family.

  • Business Transfer.  We may share information with a successor to all or part of our business. For example, if part of our business was sold, customer lists may be shared as part of that transaction.

  • Services and Promotions.  We may share information with third parties who perform services on our behalf and help operate our Sites.  For example, we share information with vendors who send emails for us and who help deliver our products and services.  We may also share information with third-party payment providers or companies that run a promotion.

  • Aggregate Statistics.  We may disclose information collected from multiple individuals in the form of aggregate data that does not describe or identify any individual user. This may include things like age and gender. It may also include product purchase information, search terms and pages visited.  We may share such information with third parties to show interest in, and use of, our Sites. 

  • Third-Party Advertisers & Links to Other Websites.  We may use third party advertising companies to serve ads on the Sites.  If you click on a link to a third party site, you will be taken to websites we do not control. This policy does not apply to the privacy practices of that website, and we are not responsible for these third party sites. Our Sites may also serve third party content that contains its own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

  • To Others.  We may disclose information if we believe it is required by law. We may also share information to enforce the terms of this Privacy Policy or our Terms of Use. We may also share information to protect the rights, property, or safety of DKC, our users, or others.  We may share information to respond to a court order or subpoena or if a government agency or investigatory body requests.


    You have the right to “opt-in” or “opt-out” of:

  • Receiving Certain Types of Correspondence.  You can opt out of receiving our marketing emails. To stop receiving our promotional emails, follow the instructions in any promotional message you get from us or log in to your account and change your settings. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions. 

  • Tracking Activities. You can control cookies and tracking tools. To learn how to manage how we – and our vendors – use cookies and other tracking tools, please click here.

  • Mobile Apps.You can control certain tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone. 


    You may provide new or updated information at any time. You can do this by logging in to “My Account” on www.donnakaran.com. You can also call customer service at the phone number below.  If you ask, we will send you a copy of any information we have on file in your user account. Before we are able to provide or change any information, we may ask that you verify your identify. We may also ask for more details to help us respond to your request.


    The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.  We keep personal information as long as it is necessary for the practices described in this Policy. We also keep information as otherwise required by law.

    We may contact you if your information is compromised.  If we have your e-mail address, we may notify you by e-mail. 


    Our Sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line here.


    If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.


    From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website.  Please check our site periodically for updates.


    You can contact us with question about this Policy you may call us at (877) 316-0975. You can also send a request through the “Contact Us” feature on our Sites. You can also email us at privacy@dkintl.com.

  • Effective Date: September 23, 2014.

  • © 2014 The Donna Karan Company, LLC. All rights reserved.